If you are the proud owner of a new Samsung Galaxy Note 7, Samsung needs you to turn it off immediately. The alert was issued soon after release of the highly anticipated new smart phone when it became clear that there was an identifiable trend of the product spontaneously catching fire. The alert came directly after Samsung halted all production of the devices now best known for their dangerous glitches.
Samsung made an official corporate statement on the issue, assuring the media and the public that it was also planning to request that all carriers and retail partners worldwide to stop sales and exchanges of the Galaxy Note 7 immediately to allow Samsung time to investigate the problem. They also made it very clear in their public statement that any consumers who own the original Galaxy Note 7 or the replacement Galaxy Note 7 devices should turn them off and stop using them immediately.
In response to the situation, the company’s stock dropped more than 5% after the announcement.
The product, 5.7 inch Galaxy Note 7, was released by Samsung in August 2016 as an anticipatory move due to Apple’s impending release of the new iPhone 7 in the fall. Yet almost immediately after the exciting new product was launched, reports of phones catching on fire started to circulate. The company has indicated that faulty lithium-ion batteries were overheating and causing the devices to ignite. As of early September 2016, Samsung had recalled millions of devices across the world. When Samsung offered replacement phones, they started to spontaneously combust as well. One user reported that his replacement device caught fire and it wasn’t even plugged in. Another device began to smoke while aboard a Southwest Airline plan prior to departure resulting in the cancellation of the flight. (This incident is still being investigated by the U.S. Consumer Product Safety Commission).
Samsung users were advised to stop using the power down their Original Note 7 phones in early September, but after the increasing incidents, Samsung is now issuing similar warnings regarding the replacement devices that were supposed to act as a solution to the problem.
According to the U.S. Federal Regulators, Samsung users affected by this problem are entitled to a full refund.
If you have questions or concerns regarding the safety of your Samsung Note 7 or if you have similar concerns regarding another product and need to discuss your legal options, please get in touch with one of the experienced southern California employment law attorneys at Blumenthal, Nordrehaug & Bhowmik.