Can a Telehealth Visit Lead to a Wrongful Death Lawsuit?
/When a death is caused by another party’s wrongful act or negligence, California law allows a wrongful death lawsuit, and that can include medical care delivered by video. A California family has now filed such a lawsuit alleging a telehealth visit missed the signs of a medical emergency.
Case: Tong, et al. v. Amazon, dba One Medical, et al.
Court: Superior Court of California, County of Alameda
Case No.: 24CV094128
The family of Philip Tong, a 45-year-old father of two, sued Amazon One Medical in Alameda County Superior Court after he collapsed and died in an Oakland emergency room hours after a video appointment.
The pending wrongful death lawsuit raises questions that matter to families and to workers who rely on employer-provided health services.
What Happened to Philip Tong?
According to the lawsuit, Tong had a history of diabetes and had shown flu-like symptoms for a week until December 18, 2023, when he began coughing up blood, was short of breath, and his feet had turned blue. Tong underwent a video consultation with One Medical and was advised to buy an inhaler. Hours after the telemedical consultation, he collapsed in an Oakland emergency room and died.
The complaint alleges that if Tong had received proper care, treatment, and follow-up that day, he would have survived.
Who Filed the Lawsuit, and Who Is Named in It?
Tong’s wife and two daughters filed the case on October 1, 2024, in Alameda County Superior Court. The lawsuit names Amazon One Medical, Alta Bates Summit Medical Center in Oakland, and Aurelia A. Cheng, M.D. According to the Times, it alleges Tong had contacted the hospital the day before he collapsed and told it about his symptoms. Amazon completed its purchase of One Medical in early 2023.
Philip Tong's family alleges that both One Medical and medical providers at Alta Bates Summit Medical Center failed to appropriately respond to his deteriorating condition in the days and hours before his death. The claims against One Medical focus in part on a December 18 telehealth visit during which the family alleges serious symptoms were not appropriately escalated to emergency care.
The family later amended the lawsuit to add medical-privacy claims after One Medical disclosed that employees had improperly accessed Tong's records.
What Does Amazon One Medical Say?
Amazon One Medical has declined to publicly discuss Tong's specific medical care, citing patient-privacy restrictions. In court, however, Amazon has denied the family's wrongful-death allegations.
What Has the Court Decided So Far?
Court listings classify the case as a civil medical malpractice matter in Alameda County, and the case was still pending as of April 2026.
Why Does This Case Matter to California Families?
This Alameda County case highlights the serious consequences families can face when an urgent medical condition is allegedly missed or not appropriately escalated. The lawsuit centers on whether Philip Tong received adequate care from the medical providers he contacted in the hours before his death, including during a telehealth appointment with One Medical.
Telehealth has become a common way for patients to access medical care, but virtual treatment still requires providers to recognize symptoms that may signal an emergency and determine when in-person evaluation or emergency care is necessary. Tong’s family alleges that his worsening symptoms—including shortness of breath, coughing up blood, and discoloration of his feet—should have prompted more urgent intervention.
The case also illustrates the financial and personal consequences a sudden death can have on surviving family members. California wrongful death law allows certain relatives to seek compensation for losses that may include lost financial support, funeral expenses, and the loss of companionship, care, and support. Whether the defendants were legally responsible for Tong’s death remains for the litigation to determine.
Frequently Asked Questions
Q: Who can file a wrongful death lawsuit in California?
A: California law identifies who may bring a wrongful death claim. This generally includes a surviving spouse or domestic partner and children, and in some situations other relatives or individuals who would be entitled to inherit from the person who died.
Q: What can a family recover in a wrongful death case?
A: Families may seek compensation for certain economic losses, such as lost financial support and funeral expenses, as well as non-economic losses including the loss of companionship, care, comfort, and support. Different rules may apply when the claim involves a health care provider.
Q: How long do families have to file a wrongful death claim in California?
A: California imposes strict filing deadlines. Claims involving alleged medical malpractice can be subject to different timing rules than other wrongful death cases, so families should speak with an attorney promptly about the deadline that applies to their situation.
Q: Are telehealth providers responsible for recognizing medical emergencies?
A: Telehealth providers are still expected to meet the applicable standard of care. Depending on the circumstances, that can include recognizing symptoms that may require in-person evaluation, additional testing, or emergency treatment.
Q: Can more than one medical provider be named in a wrongful death lawsuit?
A: Yes. A wrongful death or medical malpractice case may involve multiple providers if the family alleges that more than one person or organization contributed to the harm. Each defendant’s conduct and potential responsibility must be evaluated separately.
Q: Does filing a wrongful death lawsuit mean the medical provider has been found negligent?
A: No. A complaint contains allegations that must be proven through the legal process. Unless the case is resolved by a court ruling or verdict, the filing of a lawsuit alone does not establish that a provider was negligent or legally responsible for the death.
Do you have questions about a wrongful death claim in California? Don't hesitate to get in touch with Blumenthal Nordrehaug Bhowmik DeBlouw LLP. Knowledgeable wrongful death attorneys are ready to assist you in various law firm offices in Riverside, San Francisco, Sacramento, San Diego, and Los Angeles.