Ticketing Help-Desk Customer Support

Help-Desk Support Working in a Hostile Environment?

At Blumenthal, Nordrehaug & Bhowmik, our California employment law attorneys represent workers in the information systems and technology industries throughout the state, from Los Angeles to Silicon Valley and San Francisco. If you think that your current or former employer violated labor laws in California or the federal FLSA, contact our law firm to find out if you have a valid case.

California technical support workers in the field of technology and computers are required to respond to inquiries from computer users according to the businesses guidelines and protocols. They usually run employer established automatic troubleshooting and diagnostic programs. Support specialists and other customer service employees are also responsible for overseeing the day to day operations of their employer’s computer systems and required to resolve technical problems with LAN lines, WAN networks or other systems.

The labor law lawyers in the wage-and-hour division of Blumenthal, Nordrehaug & Bhowmik have extensive experience, as well as an impressive record of settlements and judgments, on behalf of help-desk support workers for violations of state labor laws involving:

Paying help-desk and customer support salaries without overtime wages
Denying customer service workers mandatory meal periods or rest breaks
Failing to reimburse support specialists for tools, equipment and training expenses
Not paying help-desk employees for booting up and shutting down computers before and after shifts
Not paying help-desk and customer support employees for working from home, sending emails or making customer calls

Customer Support Staff Member Terminated Illegally?

Our employment law lawyers also focus on helping Customer Service Representatives recover money, including damages and penalties, from unfair employer practices like wrongful termination, discrimination or harassment. Customer Service Representatives usually serve as a direct point of contact for customers and are responsible for ensuring that the company’s customers receive an adequate level of service or help with their questions and concerns. This often means that Customer Support Specialists are working tons of hours under a lot of pressure. This pressure coupled with discrimination or harassment may lead to intolerable working conditions for which the employee can recover damages.

Our lawyers work with information technology workers such as help-desk and customer support specialists throughout the state of California, including the San Francisco Bay Area, Silicon Valley, Los Angeles, Orange County and San Diego.